job description
Join Pengiklan Anonim, a leading name in Bali’s luxury hospitality sector, as our Front Office Manager. This is your opportunity to lead with excellence in one of the world’s most sought-after tourist destinations, where pristine beaches, vibrant culture, and unparalleled service converge. As the face of our properties, you will ensure every guest experience is seamless, memorable, and reflective of our commitment to hospitality excellence.
In this dynamic role, you will oversee front desk operations, guest relations, and team leadership across our premium locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You’ll collaborate with cross-functional teams to elevate service standards, drive guest satisfaction, and contribute to the growth of our brand in Bali’s competitive hospitality landscape.
We offer a competitive salary package (IDR 9,000,000 – 11,000,000/month), professional development opportunities, flexible scheduling, and exclusive staff discounts at our partner properties. If you are a passionate hospitality professional with a knack for leadership and a dedication to creating exceptional guest experiences, we invite you to be part of our team and shape the future of luxury hospitality in Bali.
Pengiklan Anonim is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibility
- Lead and mentor the front office team to deliver exceptional guest service, ensuring all interactions reflect our brand’s standards of excellence.
- Oversee daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries, with a focus on efficiency and personalization.
- Develop and implement strategies to enhance guest satisfaction, including handling complaints, resolving issues, and proactively addressing guest needs.
- Collaborate with housekeeping, concierge, and management teams to ensure seamless coordination and operational efficiency across all departments.
- Monitor and manage room inventory, rates, and availability to maximize occupancy and revenue, utilizing property management systems (PMS) effectively.
- Train and onboard new front office staff, fostering a culture of continuous improvement and professional growth.
- Ensure compliance with all company policies, safety protocols, and local regulations to maintain a secure and welcoming environment for guests and staff.
- Analyze guest feedback and performance metrics to identify areas for improvement and implement actionable solutions.
Qualifications
- Minimum of 3-5 years of experience in front office or guest relations roles within the hospitality industry, preferably in a luxury or upscale environment.
- Proven leadership experience, with the ability to inspire and manage a diverse team in a fast-paced setting.
- Exceptional communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to guest service, with a keen eye for detail.
- Proficiency in property management systems (PMS) such as Opera, Amadeus, or similar platforms.
- Ability to work flexible hours, including weekends and holidays, to meet the demands of the hospitality industry.
- Diploma or degree in Hospitality Management, Business Administration, or a related field is highly desirable.
- Passion for hospitality and a commitment to delivering outstanding guest experiences in a luxury setting.