job description
Join Altius Hospital as a Front Office Manager and lead our patient-centric front desk operations in the heart of Bali. This pivotal role ensures seamless patient registration, exceptional service delivery, and efficient information management in a high-volume healthcare environment.
As the first point of contact for patients and visitors, you will shape the hospital’s reputation by fostering a welcoming, professional, and organized front office. Your leadership will optimize workflows, enhance patient satisfaction, and maintain compliance with healthcare standards. Ideal for dynamic professionals with a passion for service excellence and operational efficiency.
Based in Denpasar, Bali, this role offers a unique opportunity to contribute to a growing healthcare institution while enjoying the island’s vibrant culture and work-life balance.
Responsibility
- Oversee daily front office operations, including patient registration, appointment scheduling, and check-in/check-out processes.
- Lead, train, and mentor front desk staff to ensure high standards of professionalism, accuracy, and patient care.
- Implement and maintain efficient administrative systems for patient records, billing, and data management.
- Monitor and improve service quality, resolving patient inquiries or complaints promptly and empathetically.
- Collaborate with medical and administrative teams to streamline workflows and enhance interdepartmental communication.
- Ensure compliance with hospital policies, healthcare regulations, and data privacy standards (e.g., HIPAA equivalent).
- Develop and report on key performance metrics (e.g., wait times, patient satisfaction scores) to senior management.
- Manage front office budgets, including supply orders, vendor negotiations, and cost-control initiatives.
Qualifications
- Bachelor’s degree in Healthcare Administration, Business Management, or related field; Master’s degree is a plus.
- Minimum 5 years of experience in front office management, preferably in a hospital or clinical setting.
- Proven leadership skills with experience managing teams of 10+ staff in a fast-paced environment.
- Strong knowledge of healthcare software (e.g., EHR, HMS) and Microsoft Office Suite.
- Excellent communication skills in English and Indonesian, with a patient-focused approach.
- Familiarity with Indonesian healthcare regulations and insurance processes.
- Analytical mindset with the ability to interpret data and drive process improvements.
- Certification in Healthcare Management or Customer Service is advantageous.