job description
Are you passionate about delivering exceptional guest experiences in the heart of Bali? We are seeking a dynamic and customer-focused Front Office / Guest Service Agent to join our team in Badung. This role is perfect for individuals who thrive in a fast-paced hospitality environment and enjoy creating memorable stays for our guests.
As a Front Office / Guest Service Agent, you will be the first point of contact for our guests, ensuring their needs are met with professionalism and warmth. You will play a key role in maintaining the smooth operation of our front desk, handling check-ins, check-outs, and providing outstanding customer service throughout their stay.
This is an exciting opportunity to work in one of Bali's most vibrant locations, surrounded by stunning landscapes and a rich cultural heritage. If you have a knack for hospitality and a desire to grow in the tourism industry, we would love to hear from you!
Responsibility
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Provide accurate information about hotel services, local attractions, and amenities.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Manage reservations, cancellations, and room assignments using property management systems.
- Maintain a clean and organized front desk area, ensuring all necessary supplies are available.
- Assist in processing payments, issuing receipts, and maintaining accurate financial records.
- Uphold high standards of customer service and contribute to a positive guest experience.
Qualifications
- Previous experience in a front office or guest service role within the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using property management systems and basic computer applications.
- A friendly and approachable demeanor with a passion for customer service.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; additional hospitality training is a plus.
- Knowledge of local attractions and cultural insights to enhance guest experiences.