job description
Join Siloam Hospitals Group, a leading healthcare provider in Indonesia, as a Front Office Executive in the vibrant heart of Bali. This role offers a unique opportunity to blend premium hospitality with healthcare administration, ensuring seamless patient experiences in a state-of-the-art medical facility.
As the first point of contact for patients, visitors, and staff, you will play a pivotal role in maintaining the efficiency and professionalism of our front office operations. Your expertise in front office management software, electronic health records (EHR), and Microsoft Office Suite will be instrumental in delivering exceptional service while supporting the administrative backbone of our hospital.
Based in Denpasar, Badung, this position is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about patient care coordination, data management, and operational excellence. Whether you’re greeting patients, managing appointments, or liaising with medical teams, your contributions will directly impact the quality of care and operational smoothness of our facility.
Responsibility
- Manage front desk operations, including patient check-ins, registrations, and appointment scheduling using EHR systems.
- Provide exceptional customer service to patients, visitors, and staff with a professional and empathetic approach.
- Maintain accurate and up-to-date patient records, ensuring compliance with healthcare data privacy regulations.
- Coordinate with medical and administrative teams to facilitate smooth patient flow and operational efficiency.
- Handle inquiries, complaints, and requests promptly, escalating issues as necessary to ensure resolution.
- Prepare and manage administrative reports, including daily patient logs, using Microsoft Excel and other tools.
- Oversee the maintenance of front office equipment, supplies, and a clean, organized workspace.
- Assist in training new front office staff and ensuring adherence to hospital policies and procedures.
Qualifications
- Minimum Diploma or Bachelor’s degree in Administration, Hospitality, Healthcare Management, or a related field.
- Proven experience (1-3 years) in front office, reception, or administrative roles, preferably in a healthcare or hospitality setting.
- Proficiency in front office management software, EHR systems, and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication skills in English and Indonesian, with a customer-centric approach.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Ability to work under pressure in a fast-paced environment while maintaining composure and professionalism.
- Familiarity with healthcare terminology and basic medical administrative processes is a plus.
- Willingness to work flexible hours, including weekends or holidays, as required.