job description
Join a prestigious hospitality team in the heart of Bali as a Front Office Executive, where your passion for exceptional guest service meets a dynamic and rewarding career. This role offers the perfect opportunity to showcase your organizational skills, cultural awareness, and dedication to creating unforgettable experiences for international and local guests alike.
As the first point of contact, you will embody the warmth and professionalism of Bali’s world-renowned hospitality industry. You’ll manage guest check-ins/outs, coordinate reservations, and ensure seamless operations while maintaining the highest standards of service. Whether in a boutique hotel, luxury resort, or high-end serviced apartment, your role is pivotal in shaping guest perceptions and driving repeat business.
Bali’s thriving tourism sector offers unparalleled growth opportunities, with exposure to diverse cultures, cutting-edge property management systems, and leadership development. If you thrive in fast-paced environments and take pride in delivering personalized service, this is your chance to elevate your career in one of the world’s most sought-after destinations.
Responsibility
- Manage front desk operations, including guest check-ins, check-outs, and room assignments with efficiency and professionalism.
- Handle guest inquiries, complaints, and special requests with a solution-oriented approach to ensure satisfaction.
- Coordinate with housekeeping, maintenance, and other departments to deliver seamless service and resolve operational issues.
- Process reservations, cancellations, and modifications using property management systems (PMS) accurately.
- Maintain up-to-date knowledge of hotel services, local attractions, and events to provide expert recommendations to guests.
- Prepare daily reports, including occupancy rates, revenue, and guest feedback, for management review.
- Uphold cash handling procedures, including billing, payments, and financial reconciliations.
- Train and mentor junior front office staff to maintain service excellence and team cohesion.
Qualifications
- Minimum 2 years of experience in front office operations within the hospitality industry (hotels, resorts, or serviced apartments).
- Fluent in English (written and spoken); additional languages (e.g., Mandarin, Japanese, Russian) are a plus.
- Proficient in property management systems (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
- Exceptional interpersonal and communication skills with a guest-centric mindset.
- Strong organizational abilities and attention to detail in high-pressure environments.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
- Flexibility to work rotating shifts, including weekends, holidays, and night shifts.
- Knowledge of Bali’s tourism landscape and cultural sensitivity to diverse guest profiles.