job description
Join a dynamic hospitality team in the heart of Bali as a Front Office Daily Worker! This exciting temporary role offers the perfect opportunity to gain hands-on experience in a fast-paced, guest-focused environment. You’ll play a key role in ensuring smooth operations at the front desk, delivering exceptional service to international and local guests alike.
Bali’s thriving tourism industry provides a vibrant backdrop for this position, where cultural richness meets world-class hospitality. Whether you're assisting with check-ins, managing reservations, or resolving guest inquiries, your contributions will directly impact guest satisfaction and operational efficiency.
Ideal for hospitality enthusiasts or those seeking flexible work in one of the world’s most sought-after destinations, this role combines professional growth with the unique charm of Balinese service excellence.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in/check-out experience.
- Manage front desk operations, including reservations, room assignments, and billing inquiries.
- Handle guest requests, complaints, and special arrangements with efficiency and discretion.
- Maintain accurate records of guest information, payments, and communications in the property management system.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
- Process payments, issue receipts, and reconcile daily transactions with attention to detail.
- Provide local recommendations and assistance with travel arrangements, tours, or transportation.
- Uphold high standards of cleanliness and organization at the front desk and lobby area.
Qualifications
- Minimum 1 year of experience in front office, reception, or customer service roles (hospitality industry preferred).
- Fluent in English; additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus.
- Strong interpersonal and communication skills with a guest-first mindset.
- Proficiency in basic computer applications (e.g., PMS software, Microsoft Office).
- Ability to work flexible shifts, including weekends and holidays, in a high-energy environment.
- Problem-solving skills and the ability to handle stressful situations with composure.
- Well-groomed appearance and adherence to professional dress codes.
- Familiarity with Bali’s tourism landscape and local attractions is advantageous.