job description
Join Toffin Indonesia, a leading distributor of coffee machines, soft-serve equipment, and premium beverage ingredients in Bali. As a Beverage Trainer, you will play a pivotal role in educating clients and partners on the art of crafting exceptional beverages, ensuring top-tier product knowledge, and maintaining the highest standards of service excellence.
Based in the vibrant hospitality hubs of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique opportunity to work with renowned cafes, hotels, and resorts while contributing to Bali’s thriving beverage culture. If you are passionate about coffee, customer service, and training, this is your chance to grow with a dynamic company in one of the world’s most exciting destinations.
Responsibility
- Conduct hands-on training sessions for clients on the operation and maintenance of coffee machines and soft-serve equipment.
- Educate customers on beverage preparation techniques, including espresso extraction, milk frothing, and flavor profiling.
- Provide product demonstrations and tastings to showcase the quality and versatility of Toffin Indonesia’s offerings.
- Develop training materials, manuals, and guides to support client onboarding and ongoing education.
- Collaborate with the sales and customer service teams to address client inquiries and resolve technical issues.
- Stay updated on industry trends, new products, and best practices in beverage service.
- Travel to client locations across Bali to deliver training and ensure consistent service standards.
- Maintain accurate records of training sessions, client feedback, and follow-up actions.
Qualifications
- Proven experience in the hospitality or beverage industry, preferably in a training or barista role.
- Strong knowledge of coffee machines, soft-serve equipment, and beverage preparation techniques.
- Excellent communication and presentation skills, with the ability to engage diverse audiences.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Passion for customer service and a commitment to delivering exceptional training experiences.
- Ability to work independently and manage multiple training sessions across different locations.
- Flexibility to travel within Bali and adapt to varying client schedules.
- Certification in barista training or related fields is highly desirable.