job description
Join PT Remarc Property Group as an E-Commerce and Reservation Specialist and play a pivotal role in managing bookings and enhancing guest experiences at our prestigious Zen Luxury Complex in Bali. This is a unique opportunity to blend your passion for hospitality with digital expertise, ensuring seamless reservations and optimizing our online presence.
As part of our dynamic team, you will oversee all aspects of the reservation process, from inquiries to confirmations, while leveraging e-commerce strategies to drive bookings and revenue. Your attention to detail and customer-centric approach will directly impact guest satisfaction and operational efficiency.
Based in the vibrant heart of Bali, this role offers a competitive salary, a collaborative work environment, and the chance to grow within a leading property group. If you thrive in fast-paced settings and are eager to contribute to a luxury hospitality brand, we’d love to hear from you!
Responsibility
- Manage all incoming reservation requests via phone, email, and online platforms, ensuring timely and accurate responses.
- Coordinate with guests to confirm bookings, process payments, and provide detailed information about amenities and policies.
- Optimize e-commerce channels (website, OTAs, social media) to maximize visibility and conversion rates.
- Maintain up-to-date records of reservations, cancellations, and guest preferences in the property management system.
- Collaborate with the sales and marketing teams to develop promotions and packages that drive direct bookings.
- Resolve guest inquiries and concerns professionally, ensuring a high level of satisfaction.
- Monitor occupancy rates and adjust pricing strategies in alignment with market demand.
- Generate reports on reservation trends, revenue performance, and guest feedback for management review.
Qualifications
- Bachelor’s degree in Hospitality, Business, Marketing, or a related field.
- Minimum of 2 years of experience in reservations, guest services, or e-commerce within the hospitality industry.
- Proficiency in property management systems (e.g., Opera, Cloudbeds) and e-commerce platforms (e.g., Booking.com, Agoda).
- Strong communication skills in English (both written and verbal); additional languages are a plus.
- Exceptional organizational skills with the ability to multitask in a high-volume environment.
- Tech-savvy with experience in digital marketing tools (SEO, Google Analytics, social media) is advantageous.
- Customer-focused mindset with a problem-solving attitude.
- Familiarity with Bali’s tourism market and luxury hospitality standards is preferred.