job description
Ace Padel Club, Bali’s premier destination for padel enthusiasts and lifestyle seekers, is expanding its team! We’re looking for a charismatic and service-oriented Front Office Associate to join our vibrant club in Canggu. As the first point of contact for members and guests, you’ll play a pivotal role in delivering exceptional hospitality and ensuring a seamless experience from check-in to checkout.
At Ace Padel Club, we blend sport, socializing, and luxury in a dynamic environment. Whether it’s greeting members, managing bookings, or coordinating events, your professionalism and warmth will set the tone for an unforgettable visit. If you thrive in fast-paced settings and have a passion for customer service and sports hospitality, this is your chance to be part of Bali’s most exciting padel community.
Why join us?
- Work in a modern, high-energy club with state-of-the-art facilities.
- Competitive salary + performance incentives.
- Opportunities for career growth in the booming hospitality and sports industry.
- Exclusive access to padel courts, networking events, and wellness perks.
- Be part of a multicultural team in Bali’s most sought-after location.
Responsibility
- Welcome and assist members/guests with check-ins, bookings, and inquiries in a professional and friendly manner.
- Manage front desk operations, including phone calls, emails, and walk-in requests.
- Coordinate court reservations, membership registrations, and event sign-ups using club management software.
- Handle payments, invoicing, and cashier duties with accuracy and discretion.
- Provide local recommendations (dining, transport, activities) to enhance guest experiences.
- Maintain a clean, organized, and inviting reception area at all times.
- Collaborate with the operations team to ensure smooth daily club activities.
- Resolve guest concerns promptly and diplomatically, escalating issues when necessary.
Qualifications
- Minimum 1-2 years of experience in front office, reception, or customer service (hospitality/sports clubs preferred).
- Fluent in English (additional languages, especially Indonesian or Spanish, are a plus).
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in MS Office, POS systems, and booking software.
- Ability to multitask in a fast-paced environment with a positive attitude.
- Well-groomed, presentable, and aligned with the club’s luxury branding.
- Flexibility to work weekends, evenings, and holidays as needed.
- Passion for sports, wellness, or the hospitality industry is a strong advantage.