job description
Join Pan Pacific Hotels and Resorts in beautiful Bali as a Housekeeping Team Leader and take the next step in your hospitality career. In this pivotal role, you will oversee and ensure the impeccable cleanliness and presentation of guest rooms, service areas, and public spaces across our luxury properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
As a leader in our housekeeping team, you will play a key role in maintaining the high standards of hygiene and comfort that define the Pan Pacific experience. Your attention to detail, leadership skills, and passion for service excellence will contribute directly to guest satisfaction and the reputation of our world-class resorts.
This is a fantastic opportunity for a motivated professional to grow within a globally recognized hospitality brand while enjoying the vibrant culture and stunning landscapes of Bali.
Responsibility
- Supervise and coordinate the daily operations of the housekeeping team to ensure efficient and high-quality service.
- Inspect guest rooms, public areas, and service spaces to maintain impeccable cleanliness and adherence to brand standards.
- Train, mentor, and motivate housekeeping staff to deliver exceptional service and uphold company values.
- Monitor and manage inventory of cleaning supplies, linen, and amenities, ensuring cost-effective usage.
- Handle guest requests and resolve any housekeeping-related issues promptly and professionally.
- Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless operations.
- Implement and enforce health, safety, and hygiene protocols in compliance with local regulations and company policies.
- Prepare reports on housekeeping activities, including occupancy, staff performance, and supply usage.
Qualifications
- Minimum 2-3 years of experience in housekeeping, with at least 1 year in a supervisory or leadership role within the hospitality industry.
- Proven ability to lead and manage a team, with strong communication and interpersonal skills.
- Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
- Familiarity with housekeeping software and inventory management systems is a plus.
- Ability to work flexible hours, including weekends and public holidays, to meet operational demands.
- Fluency in English; knowledge of Indonesian (Bahasa) is advantageous.
- Strong problem-solving skills and the ability to handle guest complaints diplomatically.
- Certification in hospitality management or related fields is preferred.