job description
Join PT Rajafa Boga Dunia as our Operational Manager for Padel and lead the growth of premium padel experiences in Baliās most vibrant locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is a unique opportunity to shape the future of padel in Indonesiaās thriving hospitality and sports tourism sector while working in a dynamic, fast-paced environment.
As the Operational Manager, you will oversee all aspects of padel facility operations, from court management and customer experience to staff training and business development. Baliās booming padel scene offers an exciting chance to innovate, build community, and drive revenue growth in one of the worldās most sought-after destinations. Youāll collaborate with cross-functional teams to ensure seamless operations, exceptional service, and a memorable experience for players of all levels.
This role is perfect for a results-driven leader with a passion for sports, hospitality, and operational excellence. Youāll enjoy competitive benefits, career advancement opportunities, and the chance to work in Baliās most desirable locations. If you thrive in a high-energy environment and want to be at the forefront of Indonesiaās padel revolution, weād love to hear from you!
Responsibility
- Oversee daily operations of padel facilities across Bali, ensuring smooth and efficient service delivery.
- Manage court bookings, scheduling, and maintenance to maximize utilization and customer satisfaction.
- Lead, train, and mentor a team of staff, including coaches, receptionists, and maintenance personnel.
- Develop and implement operational policies, procedures, and standards to enhance service quality and safety.
- Collaborate with marketing and sales teams to drive membership growth, promotions, and revenue generation.
- Monitor financial performance, including budgeting, cost control, and revenue optimization for padel operations.
- Ensure compliance with local regulations, health and safety standards, and company policies.
- Build and maintain strong relationships with customers, partners, and stakeholders to foster community engagement.
Qualifications
- Minimum 3-5 years of experience in operations management, preferably in sports, hospitality, or recreation industries.
- Proven leadership skills with experience managing teams in a fast-paced environment.
- Strong understanding of padel (or similar racket sports) operations, including court management and customer service.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Financial acumen, including budgeting, forecasting, and revenue management.
- Problem-solving mindset with the ability to think strategically and execute tactically.
- Familiarity with Baliās hospitality and tourism industry is highly desirable.
- Bachelorās degree in Business Administration, Hospitality Management, Sports Management, or a related field.