job description
Join Solano Hotel in beautiful Bali as a Front Office Associate and become the welcoming face of our luxury hospitality experience. In this dynamic role, you will be at the heart of guest interactions, ensuring seamless check-ins, check-outs, and personalized service that exceeds expectations. Bali’s thriving tourism industry offers a vibrant work environment where your communication skills, technical proficiency, and passion for service will shine.
As part of our team, you’ll handle reservations, manage guest inquiries, and coordinate with other departments to deliver a flawless stay. Whether assisting with special requests, processing payments, or maintaining accurate records, your attention to detail and warm demeanor will create lasting impressions. This is an exceptional opportunity for hospitality professionals who thrive in fast-paced settings and are eager to grow in a world-class destination.
Solano Hotel is committed to fostering a supportive and inclusive workplace where your talents are valued. If you’re a proactive, tech-savvy individual with a knack for problem-solving and a dedication to guest satisfaction, we’d love to hear from you. Apply today and take the next step in your hospitality career in paradise!
Responsibility
- Manage guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience.
- Handle phone calls, emails, and in-person inquiries with professionalism and courtesy.
- Process reservations, cancellations, and modifications using property management systems (PMS).
- Provide personalized guest assistance, including local recommendations, transportation arrangements, and special requests.
- Maintain accurate and up-to-date guest records, including payment processing and billing.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly.
- Resolve guest complaints or issues with empathy and effective problem-solving.
- Uphold hotel policies, security protocols, and confidentiality standards at all times.
Qualifications
- Minimum 1-2 years of experience in a front office or guest services role within the hospitality industry.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Proficiency in using property management software (e.g., Opera, Cloudbeds) and Microsoft Office tools.
- Strong organizational skills with the ability to multitask in a high-pressure environment.
- Customer-focused mindset with a passion for delivering exceptional service.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; a degree in Hospitality Management is advantageous.
- Familiarity with Bali’s tourism landscape and local attractions is a benefit.