job description
Join DoubleDragon Corporation as a Front Office Associate in our prestigious luxury hotels across Bali’s most sought-after destinations. This role offers a unique opportunity to be the face of world-class hospitality, delivering exceptional guest experiences in paradise. Whether you're welcoming visitors to our beachfront resorts in Nusa Dua or our boutique properties in Ubud, you'll play a pivotal role in creating unforgettable stays.
As part of our dynamic team, you’ll enjoy competitive compensation, career growth opportunities, and the chance to work in some of Bali’s most iconic locations. If you’re passionate about hospitality and thrive in a fast-paced, guest-focused environment, we’d love to hear from you!
Responsibility
- Provide warm, professional greetings and check-in/check-out services to guests with efficiency and courtesy.
- Manage reservations, room assignments, and guest requests using property management systems (PMS).
- Handle guest inquiries, complaints, and special requests with a solution-oriented approach.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Process payments, issue receipts, and maintain accurate financial records.
- Upsell hotel services, amenities, and local attractions to enhance guest satisfaction and revenue.
- Maintain a clean, organized, and inviting front desk area at all times.
- Assist in training new front office staff and adhering to brand service standards.
Qualifications
- Minimum 1 year of experience in a front office or guest services role within the hospitality industry.
- Excellent communication skills in English (additional languages are a plus).
- Strong interpersonal skills with a guest-first mindset.
- Proficiency in hotel management software (e.g., Opera, Cloudbeds) is preferred.
- Ability to multitask, problem-solve, and remain calm under pressure.
- Flexibility to work shifts, including weekends and holidays.
- High school diploma or equivalent; hospitality certification is a bonus.
- Knowledge of Bali’s tourism landscape and cultural sensitivity.