job description
Join PT. Wiraky Nusatelekomunikasi as a Front Office Associate and become the face of luxury hospitality in Bali’s most prestigious destinations. This role offers a competitive salary, comprehensive health insurance, and unparalleled career growth in a dynamic industry. You’ll work in world-class resorts and hotels, delivering exceptional guest experiences while honing your skills in a multicultural environment.
Bali’s thriving tourism sector provides endless opportunities for professional development, from leadership training to cross-departmental exposure. Whether you’re greeting international guests, coordinating seamless check-ins, or resolving inquiries with grace, your role will be pivotal in shaping unforgettable stays.
We value passion, professionalism, and a guest-first mindset. If you thrive in fast-paced settings and aspire to grow within hospitality, this is your chance to shine in paradise.
Responsibility
- Provide warm, personalized welcome and check-in/check-out services to guests.
- Manage reservations, room assignments, and guest requests with efficiency and accuracy.
- Handle inquiries, complaints, and special requests with professionalism and empathy.
- Coordinate with housekeeping, concierge, and F&B teams to ensure seamless guest experiences.
- Maintain up-to-date knowledge of hotel services, promotions, and local attractions.
- Process payments, issue invoices, and manage financial transactions securely.
- Uphold brand standards for appearance, communication, and service excellence.
- Assist in training new front office staff and contributing to team development.
Qualifications
- Minimum 1 year of experience in front office operations (hotels/resorts preferred).
- Fluency in English; additional languages (e.g., Mandarin, Japanese) are a plus.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in property management systems (PMS) like Opera or similar.
- Ability to work flexible shifts, including weekends and holidays.
- Strong organizational skills with attention to detail.
- Diploma or degree in Hospitality Management is advantageous.
- Passion for delivering 5-star service in a luxury setting.