job description
Join The Rustic Sun, a premier beauty studio and spa nestled in the heart of Bali’s most vibrant areas—Canggu and Berawa. We are seeking a Front Office Associate to deliver exceptional guest experiences in our luxurious wellness sanctuary. As the first point of contact, you will embody our brand’s commitment to elegance, professionalism, and holistic well-being.
At The Rustic Sun, we blend traditional Balinese hospitality with modern luxury, offering a serene escape for locals and travelers alike. This role is perfect for individuals passionate about customer service, beauty, and creating memorable experiences in a high-end setting.
Why Work With Us?
- Be part of Bali’s leading beauty and wellness destination.
- Collaborate with a team of skilled therapists and beauty experts.
- Enjoy a dynamic work environment in a stunning tropical location.
- Opportunities for growth in the hospitality and wellness industry.
If you thrive in a fast-paced, client-focused environment and have a flair for hospitality, we’d love to hear from you!
Responsibility
- Greet and welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out process.
- Manage appointments, reservations, and walk-in clients efficiently using our booking system.
- Provide detailed information about our services, treatments, and membership options to guests.
- Handle payments, invoices, and financial transactions accurately.
- Maintain a pristine and inviting reception area, reflecting our brand’s luxury standards.
- Coordinate with therapists and staff to ensure smooth service delivery and guest satisfaction.
- Address guest inquiries, concerns, and feedback with empathy and prompt resolution.
- Assist in promotional activities, events, and partnerships to enhance brand visibility.
Qualifications
- Minimum 1 year of experience in front office, reception, or customer service roles, preferably in hospitality, spa, or beauty industries.
- Excellent communication skills in English (additional languages are a plus).
- Strong interpersonal skills with a friendly, approachable demeanor.
- Proficiency in using booking software, POS systems, and basic office tools.
- Impeccable grooming and a professional appearance.
- Ability to multitask, prioritize, and work under pressure in a busy environment.
- Passion for wellness, beauty, and delivering five-star service.
- Flexibility to work in shifts, including weekends and holidays.