job description
Join My Dormy Hostel in the vibrant heart of Canggu, Bali as a Front Office Associate and become the face of our welcoming hospitality team. This role is perfect for individuals who thrive in dynamic environments, enjoy interacting with guests from around the world, and take pride in delivering exceptional service. You will play a pivotal role in ensuring smooth operations at the front desk, managing reservations, and creating memorable experiences for our guests.
As part of our team, you will have the opportunity to work in a lively and multicultural setting, surrounded by the beauty of Bali. Whether you're assisting guests with their travel plans, handling check-ins and check-outs, or coordinating with other departments, your contributions will directly impact the overall guest experience. If you are passionate about hospitality and eager to grow in a supportive and fun work environment, we would love to hear from you!
Responsibility
- Provide warm and professional welcome to all guests, ensuring a smooth and efficient check-in and check-out process.
- Manage reservations through various channels, including offline bookings and Online Travel Agencies (OTAs), ensuring accuracy and timely updates.
- Handle guest inquiries, requests, and concerns with a friendly and solution-oriented approach.
- Maintain accurate records of guest information, payments, and other administrative tasks using property management systems.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
- Assist guests with local recommendations, travel arrangements, and other concierge services to enhance their stay.
- Process payments, issue receipts, and manage cash transactions with precision and integrity.
- Uphold the highest standards of cleanliness, organization, and professionalism at the front desk area.
Qualifications
- Minimum of 1 year of experience in a front office or customer service role, preferably in the hospitality industry.
- Excellent communication skills in English; additional languages are a plus.
- Strong interpersonal skills with a friendly, approachable, and professional demeanor.
- Proficient in using property management systems (PMS) and Microsoft Office applications.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- High attention to detail and accuracy in handling guest information and financial transactions.
- Flexibility to work in shifts, including weekends and holidays, as required.
- Passion for hospitality and a genuine desire to create positive guest experiences.