job description
Join Austin Leisure and become a vital part of our dynamic team in the vibrant hospitality sector. As a Front Office Assistant, you will be the first point of contact for our guests, ensuring a seamless and welcoming experience. This role offers an exciting opportunity to grow professionally in a supportive environment while contributing to the success of our operations.
We are looking for a motivated and reliable individual who thrives in a fast-paced setting. If you have a passion for hospitality and a commitment to excellence, this is your chance to make a meaningful impact in a renowned organization.
Responsibility
- Greet and welcome guests in a professional and friendly manner.
- Manage check-ins and check-outs efficiently, ensuring accuracy in guest records.
- Handle guest inquiries and provide information about services, facilities, and local attractions.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet standards.
- Process payments and maintain accurate financial records.
- Assist in resolving guest complaints or issues promptly and professionally.
- Maintain a clean and organized front desk area.
- Support administrative tasks, including filing, data entry, and report preparation.
Qualifications
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in a front office or customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficiency in using office software and property management systems.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environment.
- Friendly, approachable, and professional demeanor.
- Fluency in English; knowledge of additional languages is an advantage.