job description
Are you a dynamic leader with a passion for delivering exceptional customer service? Join our high-performing team in Bali’s most vibrant locations as a Front of House (FOH) Team Leader and take your career to the next level!
In this pivotal role, you’ll oversee a team of customer service professionals, ensuring seamless operations and unmatched guest satisfaction. Whether you’re in the bustling hubs of Canggu, Seminyak, or Uluwatu, or the serene settings of Ubud or Nusa Dua, you’ll thrive in a supportive, growth-oriented culture with competitive compensation and opportunities for advancement.
We’re looking for a motivational leader who can inspire their team, resolve challenges with finesse, and maintain the highest standards of service. If you’re ready to make an impact in a fast-paced, rewarding environment, this is your chance to shine in Bali’s thriving hospitality and service industry.
Responsibility
- Lead, mentor, and motivate a team of customer service representatives to deliver outstanding front-of-house service.
- Monitor and improve team performance through KPI tracking, coaching, and feedback.
- Ensure smooth daily operations, including staff scheduling, task delegation, and workflow optimization.
- Handle escalated customer inquiries and resolve complaints with professionalism and efficiency.
- Collaborate with cross-functional teams to enhance service standards and implement best practices.
- Maintain a positive, high-energy work environment that fosters teamwork and excellence.
- Conduct regular training sessions to upskill team members on product knowledge and service techniques.
- Report on performance metrics and identify areas for improvement to senior management.
Qualifications
- Proven experience (2+ years) in a supervisory or team leader role within customer service, hospitality, or call centers.
- Exceptional communication and interpersonal skills with fluency in English (additional languages a plus).
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work under pressure in a fast-paced environment while maintaining composure.
- Proficiency in CRM systems, Microsoft Office, or similar tools for data management.
- Demonstrated leadership qualities, including conflict resolution and team motivation.
- Flexibility to work shifts, weekends, and holidays as required by business needs.
- Passion for continuous learning and professional development in the service industry.