job description
Join the vibrant team at Scorched, a dynamic and fast-growing restaurant brand, as a Front of House (FOH) Staff in the heart of Bali! If you thrive in a high-energy, customer-focused environment and are passionate about delivering exceptional dining experiences, this is the perfect opportunity for you. As a key member of our team, you’ll play a crucial role in ensuring our guests enjoy a seamless, memorable, and enjoyable dining experience from the moment they walk through our doors.
Bali’s thriving hospitality scene offers an exciting backdrop for your career growth, with opportunities to work in a multicultural environment, refine your customer service skills, and be part of a team that values creativity, teamwork, and excellence. Whether you’re a seasoned hospitality professional or just starting your journey, we provide a supportive and inclusive workplace where your contributions are valued and rewarded.
At Scorched, we believe in fostering a positive work culture that encourages collaboration, innovation, and personal development. You’ll have the chance to work alongside talented professionals, learn from industry experts, and grow your career in one of the world’s most sought-after tourist destinations. Plus, enjoy the perks of working in Bali, from its stunning landscapes to its rich cultural heritage!
If you’re ready to take your hospitality career to the next level in a tropical paradise, apply now and become part of the Scorched family!
Responsibility
- Greet and welcome guests with a warm and professional demeanor, ensuring a positive first impression.
- Manage reservations, seating arrangements, and table allocations efficiently to optimize guest flow and satisfaction.
- Take and process food and beverage orders accurately, ensuring all special requests and dietary restrictions are communicated to the kitchen team.
- Provide knowledgeable recommendations on menu items, including ingredients, preparation methods, and pairing suggestions.
- Ensure timely delivery of orders to guests while maintaining high standards of presentation and quality.
- Handle guest inquiries, concerns, and feedback with empathy and professionalism, resolving issues promptly to ensure guest satisfaction.
- Collaborate with the kitchen and bar teams to ensure smooth operations and seamless service throughout the dining experience.
- Maintain a clean, organized, and inviting front-of-house area, including dining spaces, service stations, and guest restrooms.
- Assist in opening and closing duties, including setting up tables, restocking supplies, and conducting end-of-shift cleaning tasks.
- Upsell menu items, promotions, and specials to enhance the guest experience and drive revenue.
Qualifications
- Proven experience in a front-of-house role within a restaurant, café, or hospitality setting (prior experience in Bali or international hospitality is a plus).
- Excellent communication and interpersonal skills, with the ability to engage guests in a friendly and professional manner.
- Strong multitasking abilities, with the capacity to manage multiple tables and tasks efficiently during peak hours.
- Basic knowledge of food and beverage service, including familiarity with POS systems and order-taking procedures.
- Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude and attention to detail.
- Flexibility to work evenings, weekends, and holidays as required by the restaurant’s operating hours.
- Fluency in English is required; additional languages (e.g., Bahasa Indonesia, Mandarin, or other common tourist languages) are highly desirable.
- Physical stamina to stand, walk, and move around for extended periods, often in a busy and dynamic environment.
- A passion for hospitality and a genuine desire to create memorable experiences for guests.