job description
Join the dynamic team at Mad Monkey Uluwatu, a premier social hostel nestled in Bali’s iconic surf paradise! As our Front Desk Receptionist, you’ll be the first point of contact for travelers from around the world, creating unforgettable experiences in one of Bali’s most vibrant destinations.
This role is perfect for outgoing, service-oriented individuals who thrive in fast-paced environments. You’ll work in a lively, international setting where no two days are the same. Whether assisting guests with bookings, organizing social events, or sharing local insights, you’ll play a key role in shaping the Mad Monkey experience.
Located in the heart of Uluwatu—close to world-class surf breaks, beach clubs, and cultural hotspots—this position offers a unique blend of hospitality and adventure. If you’re passionate about travel, love meeting new people, and want to grow your career in a fun, supportive environment, we’d love to hear from you!
Responsibility
- Welcome guests with a warm, professional demeanor and provide exceptional check-in/check-out experiences.
- Manage reservations, payments, and guest inquiries efficiently using property management systems.
- Coordinate with housekeeping and maintenance teams to ensure rooms and facilities meet high standards.
- Organize and promote hostel events, tours, and activities to enhance guest engagement.
- Handle cash transactions, reconcile daily reports, and maintain accurate financial records.
- Provide local recommendations for dining, surfing, and cultural experiences to enrich guests’ stays.
- Assist in resolving guest concerns promptly and professionally to maintain a 5-star reputation.
- Collaborate with the team to uphold Mad Monkey’s fun, social, and inclusive brand identity.
Qualifications
- Fluent in English (additional languages are a plus).
- Previous experience in hospitality, customer service, or reception roles preferred.
- Strong interpersonal skills with a friendly, approachable attitude.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Basic computer skills (e.g., PMS software, Excel, email).
- Flexibility to work shifts, including weekends and holidays.
- Passion for travel, culture, and creating memorable guest experiences.
- Legal work eligibility in Indonesia (KITAS/KITAP or local citizenship).