job description
Join Fredley Food and Beverages, a dynamic and innovative food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are expanding our presence in Bali and are looking for a Franchise Relations Manager to build and maintain strong relationships with our franchise partners across key locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you will be the bridge between our corporate team and franchisees, ensuring seamless operations, brand consistency, and mutual growth. You will work closely with franchise owners to provide support, training, and strategic guidance to drive business success. This is a unique opportunity to contribute to the growth of a rapidly expanding brand in the vibrant hospitality and tourism sector of Bali.
If you are a proactive, relationship-driven professional with a passion for the food and beverage industry, we invite you to apply and be part of our exciting journey.
Responsibility
- Develop and maintain strong relationships with franchise partners across Bali, ensuring alignment with company standards and values.
- Provide ongoing support and training to franchisees to enhance operational efficiency and customer satisfaction.
- Monitor franchise performance and implement strategies to improve profitability and brand consistency.
- Act as the primary point of contact for franchise inquiries, concerns, and conflict resolution.
- Collaborate with the marketing team to execute localized campaigns and promotions tailored to each franchise location.
- Conduct regular site visits to assess compliance with brand standards and provide actionable feedback.
- Assist in the onboarding process for new franchisees, including training, setup, and initial operations.
- Analyze market trends and competitor activities to provide insights and recommendations for franchise growth.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 3 years of experience in franchise management, business development, or a similar role within the hospitality or food and beverage industry.
- Strong interpersonal and communication skills with the ability to build and maintain relationships.
- Proven track record of problem-solving and conflict resolution in a multi-unit or franchise environment.
- Excellent organizational and project management skills with attention to detail.
- Willingness to travel frequently across Bali to visit franchise locations.
- Proficiency in English; knowledge of Indonesian (Bahasa) is a plus.
- Passion for the food and beverage industry and a customer-centric mindset.