job description
Join LYD Bali Group as a Front Desk Receptionist at our state-of-the-art gym and boxing studio, The Ring, located in the vibrant heart of Canggu, Bali. This is a unique opportunity to be part of a dynamic fitness community while enjoying a competitive salary, comprehensive benefits, and clear pathways for career growth.
As the first point of contact for members and visitors, you’ll play a pivotal role in creating a welcoming and professional atmosphere. Your organizational skills, warm demeanor, and passion for fitness will ensure seamless operations and an exceptional experience for every guest. Whether you’re managing bookings, handling inquiries, or coordinating with our training team, your contributions will directly impact our studio’s success.
At LYD Bali Group, we value teamwork, innovation, and a commitment to excellence. If you thrive in a fast-paced environment and are eager to grow within the hospitality and fitness industry, we’d love to hear from you!
Responsibility
- Greet and assist members, guests, and visitors with a professional and friendly attitude.
- Manage front desk operations, including check-ins, bookings, and membership registrations.
- Handle phone, email, and in-person inquiries efficiently and courteously.
- Process payments, issue receipts, and maintain accurate financial records.
- Coordinate with trainers and staff to ensure smooth class schedules and facility usage.
- Maintain a clean, organized, and inviting reception area.
- Resolve member concerns or complaints promptly and professionally.
- Promote studio events, classes, and membership offers to current and potential clients.
Qualifications
- Minimum 1 year of experience in a receptionist, customer service, or hospitality role (gym/fitness industry is a plus).
- Fluent in English (written and spoken); proficiency in Indonesian is advantageous.
- Strong interpersonal and communication skills with a customer-centric approach.
- Excellent organizational and multitasking abilities.
- Proficiency in basic computer applications (e.g., MS Office, POS systems).
- Ability to work flexible hours, including weekends and evenings.
- Passion for fitness, wellness, or sports is highly desirable.
- High school diploma or equivalent; additional certifications in hospitality or administration are a plus.