job description
Join Beauty 100 Wellness Group, one of Southeast Asiaâs premier luxury beauty and wellness brands, as our Front Desk Receptionist in the vibrant heart of Canggu, Bali. We donât just offer treatmentsâwe create transformative experiences that empower confidence, rejuvenate the spirit, and elevate well-being. If you thrive in a fast-paced, client-focused environment and have a passion for hospitality, this is your opportunity to be the welcoming face of our brand.
As the first point of contact for our discerning clientele, youâll play a pivotal role in shaping their experience from the moment they walk through our doors. Whether greeting international guests, managing appointments, or ensuring seamless operations, your professionalism, warmth, and attention to detail will set the tone for our world-class services. This role is perfect for a dynamic individual who loves interacting with people, solving challenges, and contributing to a culture of excellence.
Baliâs thriving wellness scene offers the perfect backdrop for your career growth. Enjoy a supportive team environment, competitive compensation, and the chance to work in a state-of-the-art facility surrounded by Baliâs natural beauty. If youâre ready to combine your administrative skills with a passion for hospitality, weâd love to hear from you!
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience.
- Manage appointment bookings, cancellations, and rescheduling via phone, email, and in-person interactions with efficiency and accuracy.
- Maintain an organized front desk, including handling inquiries, processing payments, and managing client records with confidentiality.
- Coordinate with therapists, aestheticians, and management to ensure smooth daily operations and resolve any scheduling conflicts.
- Provide personalized recommendations for treatments and services based on client needs, enhancing their overall experience.
- Handle administrative tasks such as preparing daily reports, managing inventory of front desk supplies, and ensuring the reception area is well-stocked and presentable.
- Assist with marketing initiatives, including promoting memberships, packages, and special events to drive client retention and revenue.
- Address and resolve client concerns or complaints with diplomacy and a solutions-oriented approach, escalating issues when necessary.
Qualifications
- Minimum of 1-2 years of experience in a receptionist, front desk, or customer service role, preferably in hospitality, wellness, or luxury retail.
- Fluent in English; proficiency in Bahasa Indonesia or additional languages (e.g., Mandarin, Russian) is a strong advantage.
- Exceptional communication skills, both verbal and written, with a friendly, approachable, and professional demeanor.
- Strong organizational skills and the ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook) and experience with booking/scheduling software (e.g., Mindbody, Fresha, or similar).
- Ability to work flexible hours, including weekends and evenings, to accommodate client needs.
- Passion for wellness, beauty, or hospitality, with a genuine desire to create positive client experiences.
- High school diploma or equivalent; additional certifications in hospitality or customer service are a plus.