job description
Join Harem as a Front Desk Receptionist in the vibrant heart of Bali and become the face of exceptional hospitality. This role is perfect for dynamic professionals who thrive in customer-facing environments, blending sales expertise with world-class service to create unforgettable guest experiences.
As the first point of contact, you’ll set the tone for luxury and warmth, ensuring every visitor feels welcomed and valued. Your ability to multitask, communicate clearly, and anticipate needs will be key to driving guest satisfaction and operational excellence. Whether handling reservations, coordinating with teams, or resolving inquiries, your role is pivotal in upholding our reputation for excellence in the Hospitality & Tourism industry.
Bali’s booming tourism sector offers a unique opportunity to grow your career while immersing yourself in a culturally rich and fast-paced environment. If you’re passionate about service, detail-oriented, and eager to contribute to a high-energy team, we’d love to hear from you.
Responsibility
- Greet and welcome guests with professionalism, ensuring a seamless check-in/check-out experience.
- Manage front desk operations, including reservations, bookings, and guest inquiries via phone, email, or in person.
- Provide accurate information about services, amenities, and local attractions to enhance guest stays.
- Process payments, handle billing, and maintain meticulous records of transactions and guest details.
- Coordinate with housekeeping, maintenance, and other departments to address guest requests promptly.
- Upsell additional services (e.g., spa, tours, dining) to maximize revenue while ensuring guest satisfaction.
- Resolve complaints or issues efficiently, escalating to management when necessary.
- Maintain a clean, organized, and inviting reception area that reflects our brand’s luxury standards.
Qualifications
- Proven experience (1+ years) in a front desk, receptionist, or customer service role, preferably in hospitality.
- Excellent English communication skills (written and verbal); multilingual abilities are a plus.
- Strong interpersonal skills with a guest-first mindset and a friendly, approachable demeanor.
- Proficiency in PMS (Property Management Systems) and basic office software (e.g., Microsoft Office).
- Ability to work flexible shifts, including weekends and holidays, in a fast-paced environment.
- High attention to detail and organizational skills to manage multiple tasks simultaneously.
- Problem-solving attitude with the ability to handle stressful situations calmly.
- Minimum high school diploma; vocational training or a degree in Hospitality is advantageous.