job description
Join Talent First as a Front Desk Receptionist in Bali’s most vibrant hospitality hubs, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your opportunity to be the welcoming face of luxury resorts, boutique hotels, and high-end villas, ensuring every guest enjoys a seamless and memorable experience from check-in to check-out.
As the first point of contact, you’ll play a pivotal role in shaping guest impressions, managing front office operations, and delivering exceptional service with a warm, professional demeanor. Whether you’re handling reservations, processing payments, or coordinating with housekeeping and concierge teams, your attention to detail and problem-solving skills will set the tone for a flawless stay.
Bali’s booming tourism industry offers a dynamic work environment where no two days are the same. You’ll thrive in a fast-paced setting, collaborating with international teams and engaging with diverse guests from around the world. This role is perfect for hospitality enthusiasts who are passionate about customer service, enjoy multitasking, and take pride in creating positive, lasting impressions.
In addition to a competitive salary of $2,500 – $3,300 per month, you’ll benefit from professional growth opportunities, a supportive work culture, and the chance to live and work in one of the world’s most sought-after destinations. If you’re ready to elevate your career in hospitality while enjoying Bali’s unique lifestyle, we’d love to hear from you!
Responsibility
- Warmly greet and assist guests during check-in and check-out, ensuring a smooth and personalized experience.
- Manage front desk operations, including handling reservations, cancellations, and modifications via phone, email, and in-person requests.
- Process payments, issue receipts, and maintain accurate cashiering records with meticulous attention to detail.
- Coordinate with housekeeping, maintenance, and concierge teams to address guest requests and resolve issues promptly.
- Conduct room checks and updates to ensure inventory accuracy and readiness for incoming guests.
- Provide local recommendations, arrange transportation, and assist with tour bookings to enhance guest satisfaction.
- Maintain a tidy and organized front desk area, ensuring all materials (brochures, keys, forms) are stocked and accessible.
- Handle guest inquiries, complaints, and feedback with professionalism, escalating issues to management when necessary.
Qualifications
- Minimum of 1-2 years of experience in a front desk, reception, or customer service role, preferably in hospitality or luxury resorts.
- Fluent in English; additional languages (e.g., Indonesian, Mandarin, Russian) are a strong advantage.
- Exceptional communication and interpersonal skills, with a friendly and approachable demeanor.
- Proficiency in Microsoft Office (Word, Excel) and experience with property management systems (PMS) like Opera, Cloudbeds, or similar.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Problem-solving mindset with a proactive approach to guest satisfaction and conflict resolution.
- Flexibility to work shifts, including weekends, evenings, and holidays, as required by the hospitality industry.
- Professional appearance and a passion for delivering outstanding customer service.