job description
Join Omote Food Corporation as a Front Desk Receptionist in the vibrant heart of Canggu, Bali! We are seeking a warm, professional, and detail-oriented individual to be the first point of contact for our guests, ensuring a seamless and memorable dining experience. As the face of our establishment, you will play a pivotal role in creating a welcoming atmosphere that reflects our commitment to exceptional hospitality.
This is an exciting opportunity to work in a dynamic, fast-paced environment where your organizational skills and passion for customer service will shine. Whether you're managing reservations, coordinating seating, or assisting guests with inquiries, your role will directly contribute to the success of our restaurant and the satisfaction of our patrons.
If you thrive in a customer-facing role and enjoy working in a team-oriented setting, we invite you to apply and become part of our growing family in Bali’s thriving hospitality scene.
Responsibility
- Greet and welcome guests with a friendly and professional demeanor, ensuring a positive first impression.
- Manage reservations efficiently, including booking, modifying, and canceling as needed.
- Coordinate seating arrangements to optimize guest flow and ensure timely service.
- Handle guest inquiries and provide accurate information about menu offerings, promotions, and services.
- Assist with administrative tasks, including maintaining guest records and processing payments.
- Collaborate with the restaurant team to ensure smooth operations and exceptional service delivery.
- Address guest concerns or complaints with empathy and professionalism, escalating issues as necessary.
- Maintain a clean and organized reception area, ensuring a welcoming environment for guests.
Qualifications
- Proven experience in a customer service or receptionist role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in using reservation and point-of-sale (POS) systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A friendly, approachable, and professional demeanor with a passion for delivering outstanding service.
- Basic computer skills, including familiarity with Microsoft Office or Google Workspace.
- High school diploma or equivalent; additional certification in hospitality is a bonus.