job description
Join the prestigious Singapore Polo Club as a Front Desk Receptionist in our exclusive Bali location! This is a unique opportunity to be the first point of contact for members, guests, and VIP visitors in a world-class equestrian and social environment.
As the face of our club, you will create lasting impressions with your professionalism, warmth, and exceptional service. You’ll work in a dynamic, upscale setting where attention to detail and discretion are paramount. Whether managing inquiries, coordinating appointments, or ensuring seamless guest experiences, your role is vital to maintaining the club’s reputation for excellence.
If you thrive in a fast-paced, luxury environment and have a passion for hospitality, we invite you to apply and become part of our elite team in Bali’s most exclusive social hub.
Responsibility
- Greet and welcome members, guests, and visitors with a professional and friendly demeanor.
- Manage incoming calls, emails, and walk-in inquiries, providing accurate and timely information.
- Coordinate appointments, reservations, and event bookings for club facilities and services.
- Maintain a clean, organized, and visually appealing reception area.
- Handle administrative tasks, including member registrations, billing inquiries, and record-keeping.
- Liaise with other departments to ensure seamless communication and service delivery.
- Assist in organizing and promoting club events, tournaments, and social gatherings.
- Uphold the club’s standards of confidentiality, discretion, and professionalism at all times.
Qualifications
- Minimum 2 years of experience in a front desk, receptionist, or customer service role, preferably in hospitality, luxury, or membership-based organizations.
- Excellent communication and interpersonal skills with fluency in English (additional languages are a plus).
- Strong organizational and multitasking abilities with a keen eye for detail.
- Proficiency in Microsoft Office Suite and experience with booking/CRM systems.
- Impeccable grooming and a polished, professional appearance.
- Ability to work flexible hours, including weekends and evenings, as required.
- Passion for delivering exceptional service and creating memorable guest experiences.
- Knowledge of equestrian sports or luxury club operations is advantageous.