job description
Join Aspen Multi System Corp. as a Technical Service Coordinator and play a pivotal role in delivering exceptional administrative and technical support to our global teams. This remote position allows you to work from the vibrant locations of BaliâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâwhile enjoying a flexible work environment, career growth opportunities, and a competitive benefits package.
As a Technical Service Coordinator, you will bridge the gap between our technical teams and clients, ensuring seamless communication, efficient issue resolution, and high levels of customer satisfaction. Your organizational skills and technical acumen will be key to maintaining smooth operations and driving service excellence.
If you thrive in a dynamic, fast-paced setting and are passionate about leveraging technology to solve problems, this role is your chance to make an impact in a forward-thinking company. Apply today and take the next step in your career with a team that values innovation, collaboration, and professional development.
Responsibility
- Coordinate and manage technical service requests, ensuring timely resolution and client satisfaction.
- Act as the primary liaison between technical teams, clients, and vendors to streamline communication and workflows.
- Monitor and track service tickets, escalating issues as needed to ensure SLA compliance.
- Develop and maintain documentation for technical processes, troubleshooting guides, and service reports.
- Assist in the onboarding of new clients and internal teams, providing training and support on technical systems.
- Collaborate with cross-functional teams to identify and implement process improvements for service delivery.
- Conduct regular follow-ups with clients to gather feedback and ensure service quality meets expectations.
- Utilize CRM and helpdesk software to log, track, and analyze service metrics and performance data.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 2 years of experience in a technical support, customer service, or administrative coordination role.
- Strong understanding of technical systems, software, and hardware, with the ability to troubleshoot basic issues.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proven ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
- Proficiency in using CRM tools (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Familiarity with ITIL or other service management frameworks is a plus.
- Self-motivated, detail-oriented, and able to work independently with minimal supervision.