job description
Join Zen Beauty, a premier luxury beauty and wellness clinic in the heart of Bali, as our Front Desk Receptionist. As the first point of contact for our esteemed clients, you will play a pivotal role in delivering exceptional customer service, managing appointments, and ensuring a seamless, welcoming experience for every visitor.
This is a unique opportunity to work in a serene, high-end environment where your organizational skills and warm personality will contribute to the clinic’s reputation for excellence. If you thrive in a dynamic, client-focused setting and have a passion for the beauty and wellness industry, we’d love to hear from you.
At Zen Beauty, we value professionalism, attention to detail, and a genuine commitment to customer satisfaction. You’ll be part of a supportive team dedicated to providing top-tier service in one of Bali’s most sought-after locations.
Responsibility
- Greet and welcome clients with a professional and friendly demeanor, ensuring a positive first impression.
- Manage front desk operations, including answering phones, responding to emails, and handling client inquiries.
- Schedule and confirm appointments, coordinating with therapists and practitioners to optimize the clinic’s calendar.
- Process payments, issue receipts, and maintain accurate records of client transactions.
- Maintain a clean, organized, and visually appealing reception area, including restocking brochures and promotional materials.
- Assist clients with product inquiries, recommendations, and retail sales where applicable.
- Handle administrative tasks such as filing, data entry, and preparing daily reports for management.
- Address and resolve client concerns or complaints with empathy and professionalism.
Qualifications
- Proven experience as a Receptionist, Front Desk Agent, or in a similar customer-facing role, preferably in the beauty, wellness, or hospitality industry.
- Excellent communication and interpersonal skills, with a natural ability to build rapport with clients.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in using office software, including Microsoft Office Suite and appointment scheduling systems.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- A polished, professional appearance and a positive, can-do attitude.
- Ability to work flexible hours, including weekends and evenings, as required.
- Passion for the beauty and wellness industry, with a commitment to delivering outstanding service.