job description
Join Progress Group as a Front Desk Receptionist & Customer Service Representative in the vibrant heart of Bali! This is your opportunity to become the welcoming face of our organization, ensuring exceptional first impressions for clients, visitors, and partners. Based in Badung, you’ll play a pivotal role in maintaining smooth operations at our front desk while delivering world-class customer service.
In this dynamic role, you’ll manage incoming calls, greet guests with professionalism, and handle inquiries with efficiency and warmth. Whether coordinating appointments, addressing complaints, or supporting our sales team, your organizational skills and friendly demeanor will be key to our success. If you thrive in a fast-paced environment and take pride in creating positive experiences, we’d love to hear from you!
Progress Group is committed to fostering a collaborative and inclusive workplace where your contributions are valued. Enjoy the unique blend of professional growth and Bali’s inspiring work-life balance.
Responsibility
- Greet and welcome visitors, clients, and partners with a professional and friendly attitude.
- Manage incoming calls, emails, and walk-in inquiries, directing them to the appropriate departments.
- Schedule and confirm appointments for sales meetings and other business engagements.
- Handle customer complaints and concerns with empathy, ensuring timely and satisfactory resolutions.
- Maintain a clean, organized, and inviting reception area.
- Assist with administrative tasks, including filing, data entry, and document preparation.
- Coordinate with the sales team to ensure seamless communication and follow-ups.
- Provide general support to office staff and management as needed.
Qualifications
- Minimum of 1-2 years of experience in a receptionist, customer service, or administrative role.
- Excellent communication skills in both English and Indonesian (written and verbal).
- Strong interpersonal skills with a customer-focused mindset.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment.
- Highly organized with the ability to multitask in a fast-paced environment.
- Professional appearance and demeanor, with a proactive attitude.
- Ability to handle confidential information with discretion.
- Prior experience in a corporate or sales-driven environment is a plus.