job description
Join a dynamic hospitality team in Bali as a Receptionist & Cashier, where your exceptional customer service skills will shape unforgettable guest experiences. This role offers a competitive base salary of IDR 2.2M–3.2M/month, plus a service charge (est. IDR 2M–3.5M), along with comprehensive benefits including BPJS Ketenagakerjaan (Employment) and BPJS Kesehatan (Health Insurance).
As the first point of contact for guests, you’ll blend administrative efficiency with warm, professional interactions—ensuring seamless check-ins, payments, and inquiries. Ideal for detail-oriented individuals passionate about hospitality, this position provides stability, growth opportunities, and the chance to work in one of the world’s most sought-after tourist destinations.
Whether you’re an experienced front-desk professional or eager to start your career in Bali’s thriving tourism sector, this role promises a rewarding environment with a focus on excellence, teamwork, and guest satisfaction.
Responsibility
- Greet and welcome guests with a professional, friendly demeanor, providing a first-class arrival experience.
- Manage front-desk operations, including check-ins, check-outs, and room assignments with accuracy and efficiency.
- Process cash and digital payments, issue receipts, and maintain daily financial records.
- Handle guest inquiries, complaints, and requests promptly, escalating issues to management when necessary.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Maintain a clean, organized reception area with up-to-date informational materials (e.g., brochures, local event guides).
- Answer phone calls, emails, and messages professionally, providing clear and helpful responses.
- Assist in reservation management, including bookings, cancellations, and modifications.
Qualifications
- Minimum high school diploma; vocational training or degree in hospitality, business, or related fields is a plus.
- Proven experience in front-desk, reception, or cashier roles (preferably in hotels, resorts, or service industries).
- Fluent in Bahasa Indonesia and English; additional languages (e.g., Japanese, Chinese) are advantageous.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in basic computer applications (e.g., MS Office, POS systems, property management software).
- Ability to handle cash transactions accurately and maintain financial records.
- Attention to detail and ability to multitask in a fast-paced environment.
- Pleasant demeanor, customer-focused mindset, and a commitment to service excellence.