job description
Join a serene and fast-growing luxury wellness spa in the heart of Bali as our Front Desk Receptionist & Administrative Assistant. This is a unique opportunity to be the first point of contact for clients seeking relaxation and rejuvenation, while ensuring seamless operations behind the scenes.
In this dynamic role, you will blend exceptional customer service with organizational excellence, managing appointments, coordinating client records, and maintaining a welcoming atmosphere. Your warm demeanor and attention to detail will play a pivotal role in delivering a premium experience that aligns with our brandâs commitment to wellness and tranquility.
Based in Canggu, Bali, this position offers a vibrant work environment in one of the worldâs most sought-after destinations. Whether youâre greeting international guests, handling inquiries, or supporting administrative tasks, your contributions will directly enhance our clientsâ journey to well-being.
If you are passionate about hospitality, thrive in a fast-paced yet calming setting, and take pride in delivering flawless service, we invite you to apply and become part of our dedicated team.
Responsibility
- Greet and welcome clients with a professional and friendly demeanor, ensuring a positive first impression.
- Manage appointment scheduling, confirmations, and rescheduling using spa management software.
- Handle phone, email, and in-person inquiries promptly and courteously, providing accurate information about services, pricing, and availability.
- Maintain client records and databases with up-to-date information, ensuring confidentiality and compliance with data protection policies.
- Coordinate with therapists and staff to optimize daily schedules and minimize wait times for clients.
- Process payments, receipts, and invoices accurately, and manage cash and card transactions.
- Oversee the cleanliness and organization of the reception area, ensuring a welcoming and clutter-free environment.
- Assist in administrative tasks, including inventory management, supplier coordination, and basic reporting.
Qualifications
- Proven experience as a Receptionist, Front Desk Agent, or Administrative Assistant, preferably in the hospitality, spa, or wellness industry.
- Excellent communication and interpersonal skills with fluency in English (additional languages are a plus).
- Strong organizational and multitasking abilities with a keen eye for detail.
- Proficiency in Microsoft Office (Word, Excel) and familiarity with spa management software (training provided).
- Ability to work flexible hours, including weekends and evenings, as required.
- Demonstrated customer service orientation with a passion for creating memorable guest experiences.
- High school diploma or equivalent; additional certification in hospitality or administration is advantageous.
- Residence in or willingness to relocate to Bali, Indonesia (work permit assistance may be provided for qualified candidates).