job description
Join The Hospital at Maayo as a Front Desk Receptionist and become the welcoming face of our healthcare facility in beautiful Bali. This role is perfect for individuals who thrive in dynamic environments and are passionate about delivering exceptional patient experiences. As the first point of contact, you will play a crucial role in ensuring smooth operations and maintaining a professional, warm atmosphere for patients and visitors alike.
Located in the vibrant community of Canggu, our hospital offers a unique blend of modern medical care and Balinese hospitality. This position provides an excellent opportunity to grow your career in healthcare administration while enjoying the serene and culturally rich environment of Bali.
If you are a detail-oriented, empathetic professional with excellent communication skills, we invite you to apply and be part of our dedicated team.
Responsibility
- Greet and welcome patients and visitors in a professional and friendly manner.
- Manage front desk operations, including answering phones, scheduling appointments, and handling inquiries.
- Maintain accurate patient records and ensure confidentiality of all information.
- Coordinate with medical staff to ensure smooth patient flow and efficient service delivery.
- Handle administrative tasks such as filing, data entry, and managing correspondence.
- Provide information about hospital services, policies, and procedures to patients and visitors.
- Assist in resolving patient concerns and escalating issues to the appropriate department when necessary.
- Ensure the reception area is clean, organized, and presentable at all times.
Qualifications
- High school diploma or equivalent; additional certification in office administration or healthcare is a plus.
- Proven experience as a receptionist, front desk representative, or in a similar role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills with a customer-service oriented approach.
- Proficiency in using office software, including MS Office and electronic health record systems.
- Strong organizational skills with the ability to multitask and manage time effectively.
- Empathy and patience in dealing with patients and visitors from diverse backgrounds.
- Fluency in English; knowledge of Bahasa Indonesia is an advantage.
- Ability to maintain composure and professionalism in a fast-paced environment.