job description
Join Xscape Tambun Enterprise as a Front Desk Receptionist and become the welcoming face of our hospitality team! This role is perfect for individuals who thrive in dynamic environments and enjoy interacting with diverse guests. You will be the first point of contact, ensuring a seamless and memorable experience for every visitor.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position offers a unique opportunity to work in some of Bali's most sought-after destinations. Whether you're assisting guests with inquiries, managing reservations, or coordinating with other departments, your role will be pivotal in maintaining our reputation for exceptional service.
If you are passionate about hospitality, possess excellent communication skills, and are eager to grow in a supportive and fast-paced environment, we invite you to apply. This is more than just a job—it's a chance to build a rewarding career in the heart of Bali's thriving tourism industry.
Responsibility
- Greet and welcome guests in a professional and friendly manner, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and guest inquiries with efficiency and courtesy.
- Handle phone calls, emails, and in-person requests, providing accurate information and timely assistance.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
- Maintain a clean and organized reception area, reflecting the high standards of our establishment.
- Process reservations, cancellations, and payments using property management systems.
- Assist in resolving guest complaints or issues, escalating to management when necessary.
- Provide local recommendations and information to enhance the guest experience.
Qualifications
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in a front desk, customer service, or related role, preferably in the hospitality industry.
- Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in using computers and property management software.
- A friendly, approachable demeanor with a genuine passion for helping others.
- Ability to work flexible hours, including weekends and holidays, as required.
- Problem-solving skills and the ability to remain calm under pressure.