job description
Join CLOUD Soft Treats, a rapidly expanding company in the hospitality and tourism sector, and take the next step in your career as a Team Leader - Service Crew in beautiful Bali, Indonesia. This is your opportunity to lead a dynamic team in delivering exceptional customer service while enjoying a vibrant work environment in one of the world’s most sought-after destinations.
As a Team Leader, you will play a pivotal role in ensuring smooth operations, maintaining high service standards, and fostering a positive team culture. With ample opportunities for career growth, this role is perfect for ambitious professionals looking to make an impact in the hospitality industry.
Bali offers a unique blend of work-life balance, cultural richness, and professional development, making it an ideal location for those passionate about service excellence and team leadership.
Responsibility
- Lead and supervise a team of service crew members to ensure efficient and high-quality service delivery.
- Train, mentor, and motivate staff to meet performance standards and customer expectations.
- Coordinate daily operations, including shift scheduling, task delegation, and workflow management.
- Monitor service quality and address customer concerns promptly to ensure satisfaction.
- Maintain inventory and ensure proper stock levels for all service-related supplies.
- Implement company policies and procedures to uphold service excellence and compliance.
- Collaborate with management to develop and execute strategies for improving team performance.
- Handle administrative tasks, such as reporting, payroll coordination, and performance evaluations.
Qualifications
- Proven experience in a leadership role within the hospitality, food service, or tourism industry.
- Strong interpersonal and communication skills to effectively manage teams and interact with customers.
- Ability to work in a fast-paced environment while maintaining composure and professionalism.
- Excellent problem-solving and decision-making skills to address operational challenges.
- Familiarity with inventory management, service standards, and customer service best practices.
- High school diploma or equivalent; additional certifications in hospitality management are a plus.
- Flexibility to work varying shifts, including weekends and holidays, as required.
- Passion for teamwork, leadership, and delivering exceptional guest experiences.