job description
Join Toni&Guy, a globally renowned brand in the beauty and wellness industry, as a Front Desk Officer in the vibrant locations of Bali. This is your opportunity to be the first point of contact for our esteemed clients, ensuring a seamless and luxurious experience from the moment they walk in. As part of our dynamic team, you will play a pivotal role in maintaining the high standards of customer service that Toni&Guy is known for.
We are looking for a professional, friendly, and organized individual who thrives in a fast-paced environment. If you have a passion for customer service and a keen eye for detail, we invite you to apply and grow with us in one of the most beautiful destinations in the world.
Responsibility
- Greet and welcome clients as they arrive, ensuring a warm and professional first impression.
- Manage appointment scheduling, confirmations, and cancellations efficiently.
- Handle client inquiries and provide accurate information about services, products, and promotions.
- Maintain a clean and organized reception area, ensuring it reflects the brand's high standards.
- Process payments and manage cash transactions with accuracy and integrity.
- Assist in managing client records and ensuring data privacy and confidentiality.
- Coordinate with stylists and other staff to ensure smooth operations and client satisfaction.
- Handle administrative tasks such as filing, reporting, and inventory management as needed.
Qualifications
- High school diploma or equivalent; additional certification in customer service or administration is a plus.
- Proven experience in a front desk, receptionist, or customer service role, preferably in the beauty or hospitality industry.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong organizational skills and the ability to multitask in a busy environment.
- Proficiency in using computer systems and software for appointment scheduling and record-keeping.
- Fluency in English; knowledge of additional languages is an advantage.
- Ability to work flexible hours, including weekends and holidays, as required.
- A passion for customer service and a commitment to delivering exceptional client experiences.