job description
Join Sodexo as a Front Desk / Helpdesk Associate and become the face of exceptional hospitality in Bali’s most vibrant locations. In this dynamic role, you will deliver personalized service, ensure seamless guest experiences, and create lasting impressions. Whether welcoming visitors, managing inquiries, or coordinating support, your professionalism and warmth will set the standard for excellence.
As part of a global leader in quality-of-life services, you’ll work in a collaborative environment where your contributions directly enhance guest satisfaction. This is an ideal opportunity for detail-oriented professionals who thrive in fast-paced settings and are passionate about service excellence.
If you’re ready to elevate your career in hospitality while enjoying the beauty of Bali, apply today and be part of a team that values dedication, teamwork, and innovation.
Responsibility
- Greet and assist guests with professionalism, ensuring a warm and welcoming first impression.
- Manage front desk operations, including check-ins, check-outs, and visitor registrations.
- Handle inquiries via phone, email, and in-person, providing accurate and timely information.
- Coordinate with internal teams to resolve guest requests and ensure smooth service delivery.
- Maintain a tidy and organized reception area, reflecting Sodexo’s high standards.
- Assist with administrative tasks, such as scheduling, documentation, and reporting.
- Uphold security protocols by monitoring access and verifying visitor credentials.
- Contribute to a positive work environment by collaborating with colleagues and supporting team goals.
Qualifications
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proven experience in front desk, customer service, or administrative roles.
- Excellent communication skills in English; proficiency in additional languages is advantageous.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and basic office equipment.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Familiarity with hospitality industry standards and best practices.