job description
Join AXA as a Branch Services Specialist in Naga City and play a pivotal role in delivering exceptional customer service and support. This 4-month contract position offers a dynamic opportunity to engage with walk-in customers and distributors, providing product information, resolving inquiries, and ensuring a seamless branch experience.
As a trusted representative of AXA, you will contribute to building strong customer relationships while upholding the company’s commitment to excellence. This role is ideal for individuals with a passion for customer service, strong communication skills, and a proactive approach to problem-solving.
If you are detail-oriented, adaptable, and eager to grow in a fast-paced environment, we invite you to apply and become part of our mission to empower customers through reliable financial solutions.
Responsibility
- Provide accurate and timely information about AXA’s products and services to walk-in customers and distributors.
- Address customer inquiries, concerns, and complaints with professionalism and empathy.
- Assist in processing transactions, applications, and documentation in compliance with company policies.
- Maintain a welcoming and organized branch environment to enhance customer experience.
- Collaborate with team members to ensure smooth branch operations and service delivery.
- Upsell and cross-sell AXA products by identifying customer needs and offering tailored solutions.
- Document customer interactions and feedback for continuous service improvement.
- Adhere to regulatory and compliance standards in all customer interactions.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent work experience).
- Proven experience in customer service, sales, or administrative roles, preferably in the financial services sector.
- Excellent verbal and written communication skills in English and Filipino.
- Strong interpersonal skills with the ability to build rapport with diverse customers.
- Proficiency in using CRM systems and Microsoft Office applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- High attention to detail and problem-solving abilities.
- Willingness to work on a 4-month contract basis with potential for extension.