job description
Join The Wellness Suite, a premier 5-star healthcare and wellness destination, as our Front Desk Executive / Customer Service Specialist in the heart of Baliâs most vibrant locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is your opportunity to be the welcoming face of a cutting-edge wellness brand, where every interaction shapes a guestâs journey toward health, relaxation, and rejuvenation.
In this dynamic role, youâll thrive in a fast-paced, luxury environment, blending administrative excellence with exceptional customer service. Whether youâre greeting international guests, coordinating appointments, or ensuring seamless operations, youâll play a pivotal role in delivering an unparalleled experience. Baliâs booming wellness industry offers a unique blend of professional growth and tropical living, making this the perfect role for someone passionate about hospitality, healthcare, and creating meaningful connections.
At The Wellness Suite, we prioritize our teamâs well-being as much as our guestsâ. Enjoy competitive compensation, professional development opportunities, and a supportive work culture that values your contributions. If youâre a natural problem-solver with a warm, professional demeanor and a passion for wellness, weâd love to hear from you!
Note: This role is based in Bali, Indonesia, with opportunities across multiple premium locations. Relocation assistance may be available for the right candidate.
Responsibility
- Serve as the first point of contact for guests, providing a warm, professional, and efficient welcome to our wellness facilities.
- Manage front desk operations, including check-ins, check-outs, appointment scheduling, and guest inquiries via phone, email, and in-person.
- Coordinate with healthcare professionals, therapists, and wellness experts to ensure seamless service delivery and guest satisfaction.
- Maintain accurate records of guest information, bookings, and transactions using our digital management systems.
- Handle guest feedback, concerns, and special requests with empathy and discretion, escalating issues as needed to ensure resolution.
- Assist with administrative tasks such as preparing reports, managing inventory of front desk supplies, and supporting marketing initiatives.
- Uphold the highest standards of cleanliness, organization, and professionalism in all front desk areas.
- Collaborate with cross-functional teams to enhance guest experiences and contribute to the continuous improvement of our services.
Qualifications
- Minimum of 2 years of experience in customer service, front desk operations, or hospitality, preferably in a luxury or healthcare setting.
- Fluency in English; additional languages (e.g., Bahasa Indonesia, Mandarin, Russian) are a strong advantage.
- Exceptional communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with booking or CRM software.
- Ability to work flexible hours, including weekends and holidays, as required by the role.
- Passion for wellness, healthcare, or hospitality, with a genuine desire to create positive guest experiences.
- Problem-solving mindset with a proactive approach to addressing guest needs and operational challenges.