job description
Join D'HUB as a Front Desk Executive and become the welcoming face of our automotive service centre! In this dynamic role, you will be the first point of contact for customers, ensuring a seamless and positive experience from the moment they walk in. Your exceptional communication skills and customer-centric approach will help build lasting relationships, manage inquiries efficiently, and contribute to the overall success of our service centre.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position offers a unique opportunity to work in a fast-paced environment while enjoying the beauty and culture of Bali. If you are passionate about delivering outstanding customer service and thrive in a collaborative team setting, we want to hear from you!
Responsibility
- Greet and welcome customers with a friendly and professional demeanor.
- Manage incoming calls, emails, and walk-in inquiries, providing accurate and timely information.
- Schedule and coordinate appointments for automotive services.
- Maintain a clean and organized front desk area, ensuring a welcoming atmosphere.
- Assist customers with paperwork, payments, and any administrative tasks.
- Collaborate with the service team to ensure smooth operations and customer satisfaction.
- Handle customer complaints and concerns with empathy and professionalism.
- Keep records of customer interactions and transactions, ensuring data accuracy.
Qualifications
- High school diploma or equivalent; additional certification in customer service or administration is a plus.
- Proven experience in a front desk, receptionist, or customer service role.
- Excellent communication and interpersonal skills.
- Proficiency in using office software and basic computer applications.
- Strong organizational skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Friendly, approachable, and customer-focused attitude.
- Fluency in English; knowledge of additional languages is an advantage.