job description
Join Pickle Pong Club, a vibrant and dynamic sports and entertainment hub in the heart of Canggu, Bali! We are seeking a Front Desk & Customer Service Executive to be the welcoming face of our club. In this role, you will ensure exceptional guest experiences, manage front desk operations, and provide top-tier customer service to our diverse clientele.
As the first point of contact, you will play a pivotal role in creating a positive and memorable experience for every visitor. If you are passionate about hospitality, thrive in a fast-paced environment, and enjoy engaging with people, this is the perfect opportunity for you!
At Pickle Pong Club, we value professionalism, enthusiasm, and a proactive attitude. We offer a competitive salary, a supportive work environment, and the chance to be part of a growing team in one of Bali’s most exciting venues.
Responsibility
- Greet and welcome guests with a warm and professional demeanor.
- Manage front desk operations, including check-ins, reservations, and inquiries.
- Provide exceptional customer service, addressing guest needs and resolving concerns promptly.
- Handle phone, email, and in-person communications efficiently and courteously.
- Maintain a clean and organized reception area to reflect the club’s high standards.
- Assist with administrative tasks, including data entry, filing, and scheduling.
- Collaborate with other team members to ensure smooth daily operations.
- Promote club memberships, events, and services to guests.
Qualifications
- Proven experience in a front desk, receptionist, or customer service role.
- Excellent communication and interpersonal skills.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and basic administrative tools.
- A friendly, approachable, and professional demeanor.
- Ability to work flexible hours, including weekends and evenings.
- Passion for hospitality and creating memorable guest experiences.