job description
Join Synergy Dining Group and embark on a rewarding hospitality career in Bali’s vibrant tourism hubs. Whether you're starting as a Front Desk Crew or aiming for a leadership role as a Supervisor or Manager, we offer clear career progression, competitive compensation, and a supportive team environment.
As a key player in our front desk operations, you’ll be the first point of contact for guests, ensuring exceptional service and seamless experiences. Our comprehensive training programs and mentorship opportunities empower you to grow professionally while contributing to our mission of delivering world-class hospitality.
Enjoy the dynamic lifestyle of Bali while building a stable career with opportunities for advancement. Apply now and take the first step toward a fulfilling future in hospitality!
Responsibility
- Provide warm, professional greetings and check-in/check-out services for guests.
- Manage reservations, inquiries, and guest requests with efficiency and courtesy.
- Coordinate with housekeeping, F&B, and management teams to ensure smooth operations.
- Handle guest complaints and resolve issues promptly to maintain high satisfaction.
- Supervise and train front desk staff (for Supervisor/Manager roles).
- Maintain accurate records of bookings, payments, and guest feedback.
- Uphold brand standards for service excellence and cleanliness.
- Assist in administrative tasks, including reporting and inventory management.
Qualifications
- Minimum 1 year of experience in hospitality or customer service (for Crew).
- Previous supervisory experience required for Supervisor/Manager roles.
- Excellent communication skills in English (additional languages a plus).
- Strong problem-solving abilities and a guest-centric mindset.
- Proficiency in PMS (Property Management Systems) is advantageous.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; hospitality certification is a bonus.
- Legal work eligibility in Indonesia.