job description
Join PT Millennium Indo Wisata Tours, a leading name in Baliâs thriving tourism industry, as a Product Reservation Specialist. In this dynamic role, youâll be the backbone of seamless travel experiences, managing bookings for attractions, restaurants, and travel documentation while ensuring exceptional client communication.
Baliâs booming hospitality sector demands precision, adaptability, and a passion for serviceâqualities we value highly. If youâre detail-oriented, tech-savvy, and fluent in English, this is your chance to grow in a fast-paced, rewarding environment. Leverage your skills in MS Excel and basic AI tools to streamline operations and deliver top-tier service to international and domestic travelers.
Based in one of Baliâs most vibrant areas (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), youâll collaborate with a diverse team to create unforgettable journeys for our clients. Whether youâre coordinating last-minute reservations or resolving inquiries, your work will directly impact customer satisfaction and business success.
Responsibility
- Manage and confirm bookings for tourist attractions, restaurants, and travel-related services with accuracy and efficiency.
- Process and verify travel documents, permits, and reservations to ensure compliance with local and international regulations.
- Liaise with clients, vendors, and internal teams to provide real-time updates and resolve booking discrepancies.
- Maintain organized records of reservations, payments, and client communications using MS Excel and proprietary systems.
- Utilize basic AI tools to automate repetitive tasks, improve response times, and enhance data accuracy.
- Handle customer inquiries and complaints professionally, offering solutions that align with company policies.
- Collaborate with the sales and operations teams to optimize inventory and maximize occupancy rates.
- Stay updated on industry trends, new attractions, and promotional offers to provide informed recommendations to clients.
Qualifications
- Fluent in English (written and verbal) with excellent communication skills for international client interactions.
- Proficient in MS Excel (pivot tables, VLOOKUP, data sorting) for managing large datasets and generating reports.
- Basic literacy in AI tools (e.g., chatbots, automation software) to support operational efficiency.
- Minimum 1-2 years of experience in hospitality, tourism, or reservations (fresh graduates with strong skills are encouraged to apply).
- Detail-oriented with a proven ability to multitask in a high-volume, fast-paced environment.
- Strong problem-solving skills and a customer-centric approach to service.
- Familiarity with GDS systems (e.g., Amadeus, Sabre) or reservation software is a plus.
- Ability to work flexible hours, including weekends and holidays, as required by peak travel seasons.