job description
Are you a French-speaking professional looking to elevate your career in a dynamic, global environment? PartnerHero is seeking a dedicated French Bilingual Support Specialist II to join our team in Metro Manila. In this critical, fixed-term role, you will be the voice of our brand, providing high-quality support to our international clients through chat and email channels.
At PartnerHero, we don't just fill positions; we build careers. As a member of our support team, you will enjoy a supportive hybrid work environment that values growth, performance, and professional development. If you are passionate about customer experience (CX) and thrive in a fast-paced setting, this 6-month contract is the perfect opportunity to showcase your language skills and operational expertise.
We are looking for individuals who can manage complex inquiries with empathy, precision, and efficiency. You will be instrumental in maintaining our high standards of service while collaborating with a diverse team of industry professionals.
Responsibility
- Deliver exceptional customer support via chat and email in both French and English.
- Resolve complex user issues, ensuring high levels of customer satisfaction and timely resolution.
- Maintain deep knowledge of internal systems, product policies, and brand voice guidelines.
- Document customer interactions accurately within the CRM platform to track trends and common issues.
- Collaborate with cross-functional teams to identify recurring technical or process bottlenecks.
- Contribute to team knowledge bases by updating documentation and FAQs.
- Achieve individual and team-based KPIs, including response time, resolution rate, and quality scores.
Qualifications
- Fluency in French and English (written and verbal) is strictly required.
- Minimum of 1-2 years of experience in a BPO or international customer support environment.
- Proven ability to navigate multiple software platforms and communication tools simultaneously.
- Strong problem-solving skills with a high level of emotional intelligence.
- Excellent written communication skills with strict attention to grammar and tone.
- Must be based in or willing to commute to Metro Manila for hybrid work arrangements.
- Available for a 6-month fixed-term contract engagement.