job description
Join Jakarta Aquarium, a premier destination for marine life and hospitality in Bali, as a Food & Beverage Attendant! This is an exciting opportunity to be part of a dynamic team in one of Indonesia’s most vibrant tourism hubs, serving guests in high-traffic locations across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in fast-paced environments, have a passion for hospitality, and enjoy creating memorable experiences for guests, we want to hear from you!
As a key member of our team, you’ll play a vital role in delivering exceptional service in our food and beverage outlets, ensuring every guest leaves with a smile. Whether you’re working in a café, restaurant, or event space, you’ll have the chance to interact with diverse guests, refine your customer service skills, and grow within a supportive and professional environment. Bali’s booming tourism industry offers endless opportunities for career advancement, and Jakarta Aquarium is committed to fostering talent and rewarding hard work.
This role is perfect for individuals who are detail-oriented, energetic, and eager to contribute to a world-class hospitality experience. You’ll receive comprehensive training, competitive compensation, and the chance to work in some of Bali’s most sought-after locations. If you’re ready to take the next step in your hospitality career, apply today and become part of a team that values excellence, teamwork, and guest satisfaction!
Responsibility
- Provide friendly, efficient, and professional service to guests in food and beverage outlets, including cafés, restaurants, and event spaces.
- Take and process food and beverage orders accurately, ensuring prompt delivery and adherence to quality standards.
- Maintain cleanliness and organization of dining areas, service stations, and equipment to uphold hygiene and safety standards.
- Assist in setting up and breaking down dining areas for events, functions, and daily operations.
- Handle cash and card transactions, ensuring accuracy and compliance with company policies.
- Collaborate with kitchen and bar staff to ensure smooth coordination and timely service.
- Address guest inquiries, concerns, and feedback professionally and escalate issues as needed.
- Adhere to all company policies, procedures, and safety guidelines to ensure a positive work environment.
Qualifications
- Minimum of 1 year of experience in food and beverage service or hospitality roles (entry-level candidates with a strong passion for hospitality will also be considered).
- Excellent communication and interpersonal skills, with the ability to engage positively with guests and team members.
- Basic knowledge of food and beverage service standards, including order-taking, serving, and cash handling.
- Ability to work in a fast-paced environment while maintaining attention to detail and a high level of professionalism.
- Flexibility to work in shifts, including weekends, evenings, and holidays, as required by the business.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin, or other regional languages) are a plus.
- Strong teamwork and problem-solving skills, with a proactive and customer-focused attitude.
- Physical stamina to stand for extended periods and lift/move items up to 10 kg.