job description
Join Erajaya, a leading name in Indonesia’s retail and consumer products sector, as a Floor Leader / Supervisor in our dynamic F&B retail environment across Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this pivotal role, you will oversee daily operations, lead a high-performing team, and ensure exceptional customer experiences. Your leadership will drive sales, operational efficiency, and team development in a fast-paced, customer-centric setting. This is a contract-based opportunity for a seasoned professional with a passion for retail excellence and team management.
Erajaya offers a competitive salary, career growth, and the chance to work in Bali’s thriving hospitality and retail landscape. If you thrive in leadership roles and have a proven track record in F&B retail, we want to hear from you!
Responsibility
- Lead and supervise floor staff to ensure smooth daily operations and exceptional customer service.
- Monitor and optimize sales performance, inventory levels, and merchandising standards.
- Train, mentor, and motivate team members to achieve individual and store KPIs.
- Resolve customer complaints and operational issues promptly and professionally.
- Coordinate with management to implement promotions, visual merchandising, and sales strategies.
- Ensure compliance with health, safety, and company policies across all store activities.
- Conduct regular team meetings, performance reviews, and shift scheduling.
- Analyze sales data and customer feedback to identify improvement opportunities.
Qualifications
- Minimum 2 years of experience in the F&B retail industry, with at least 1 year as a Supervisor or Floor Leader.
- Proven leadership and team management skills with the ability to inspire and develop staff.
- Strong communication and interpersonal skills for customer and team interactions.
- Excellent problem-solving and decision-making abilities in fast-paced environments.
- Familiarity with POS systems, inventory management, and retail KPIs.
- Highly organized, detail-oriented, and able to multitask under pressure.
- Fluency in English and Indonesian (written and verbal).
- Passion for the F&B industry and a customer-first mindset.