job description
Are you a natural problem-solver with a passion for finance and customer care? TTEC Lipa is looking for dedicated Chat Support Representatives to join our growing team. In this role, you will play a pivotal part in delivering world-class service to our financial sector clients by addressing inquiries, resolving complex issues, and ensuring a seamless digital customer experience.
We believe in turning conversations into careers. As a member of our team, you won't just be answering messages—you will be an ambassador for our brand, contributing directly to our team's success while building your professional footprint in the BPO industry. We offer a supportive environment with clear pathways for career growth and development.
Responsibility
- Provide high-quality chat support to financial services customers, ensuring professional and empathetic communication.
- Effectively troubleshoot and resolve customer inquiries related to account management and financial services.
- Navigate multiple software systems simultaneously to provide accurate, real-time information.
- Collaborate with team leaders and peers to ensure key performance indicators (KPIs) and quality standards are met.
- Maintain data privacy and security standards in handling sensitive financial information.
- Document customer interactions accurately within the CRM system for tracking and reporting purposes.
- Participate in ongoing training sessions to stay updated on financial regulations and product changes.
Qualifications
- At least 1-2 years of BPO or customer service experience (experience in financial accounts is a significant advantage).
- Excellent written communication skills with a focus on grammar, tone, and professional chat etiquette.
- Strong problem-solving skills and the ability to multitask in a fast-paced, high-volume environment.
- Amenable to working on shifting schedules, including weekends and holidays.
- Must be a resident of Lipa City or willing to work on-site in Batangas.
- Basic knowledge of financial/banking processes is preferred but not required.
- Strong computer literacy and typing proficiency.