job description
Join Mitracomm Ekasarana as a Field Support Specialist in the vibrant Bali region, covering key areas such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta. This role is perfect for dynamic professionals who thrive in fast-paced retail and consumer product environments. You will serve as the frontline representative, ensuring seamless operations, customer satisfaction, and brand excellence across assigned territories.
As part of our team, you will collaborate with cross-functional departments to resolve field-related challenges, implement strategic initiatives, and drive operational efficiency. This position offers a unique opportunity to contribute to the growth of a leading company in the retail and consumer goods sector while enjoying the cultural richness and professional opportunities of Bali.
We are looking for a proactive, detail-oriented individual with a passion for customer service and problem-solving. If you are eager to make an impact in a casual yet professional setting, this role is for you.
Responsibility
- Provide on-site support and troubleshooting for retail and consumer product operations in assigned Bali regions.
- Conduct regular field visits to ensure compliance with company standards and customer expectations.
- Collaborate with sales, marketing, and logistics teams to optimize product placement and visibility.
- Resolve customer inquiries and escalate issues to the appropriate departments as needed.
- Monitor inventory levels and coordinate with supply chain teams to prevent stockouts or overstocking.
- Gather market intelligence and provide feedback to improve product offerings and service quality.
- Train retail staff and partners on product features, promotions, and best practices.
- Prepare and submit detailed reports on field activities, challenges, and recommendations.
Qualifications
- Minimum 1-2 years of experience in field support, retail operations, or a related role.
- Strong communication and interpersonal skills to engage with customers and team members effectively.
- Proven problem-solving abilities with a customer-centric approach.
- Familiarity with retail and consumer product industries is a plus.
- Ability to work independently with minimal supervision in a fast-paced environment.
- Proficiency in basic computer applications (e.g., Microsoft Office, Google Workspace).
- Willingness to travel frequently within the Bali region (Canggu, Ubud, Denpasar, etc.).
- High school diploma or equivalent; bachelor’s degree in business, marketing, or related fields is advantageous.