job description
Join General Microsystems, a leading provider of cutting-edge technology solutions, as our Field Service Technician/Engineer in the vibrant and growing tech hub of Bali! This is an exciting opportunity to work on-site with our diverse clientele across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, ensuring our systems operate at peak performance while delivering exceptional service in one of the world's most desirable locations.
As a Field Service Technician/Engineer, you will be the face of General Microsystems, providing expert installation, testing, commissioning, and maintenance services for our advanced microelectronics and embedded systems. Your role is critical in ensuring customer satisfaction, troubleshooting complex technical issues, and maintaining long-term client relationships. This position offers a unique blend of technical challenges, travel across Bali's stunning landscapes, and the opportunity to work with state-of-the-art technology in dynamic environments.
We offer a competitive salary package, professional development opportunities, and the chance to grow with a company at the forefront of technological innovation. If you are a hands-on problem solver with a passion for technology and customer service, we want to hear from you!
Why join General Microsystems?
- Work with cutting-edge microelectronics and embedded systems technology
- Dynamic field-based role with travel across beautiful Bali
- Competitive salary and professional growth opportunities
- Be part of a team that values innovation and technical excellence
- Work in a supportive environment with a focus on work-life balance
Responsibility
- Perform on-site installation, testing, and commissioning of General Microsystems' products at client locations across Bali
- Conduct routine and emergency maintenance on microelectronics systems to ensure optimal performance and minimize downtime
- Troubleshoot complex technical issues and provide timely, effective solutions to maintain customer satisfaction
- Collaborate with the technical support team to diagnose and resolve system faults, escalating issues when necessary
- Provide comprehensive training and technical guidance to clients on system operation and basic maintenance
- Generate detailed service reports, documenting all field activities, issues encountered, and resolutions provided
- Maintain accurate inventory of tools, spare parts, and equipment required for field service operations
- Adhere to all safety protocols and company policies while working at client sites
- Build and maintain strong professional relationships with clients to ensure long-term satisfaction and repeat business
Qualifications
- Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or a related technical field
- Minimum of 2 years of experience in field service, technical support, or a similar hands-on technical role
- Proven experience with microelectronics, embedded systems, or related hardware technologies
- Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues in the field
- Excellent communication skills in English (both written and verbal); proficiency in Bahasa Indonesia is a plus
- Valid driver's license and willingness to travel extensively across Bali for client visits
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
- Customer-focused mindset with a commitment to delivering high-quality service
- Familiarity with safety protocols and best practices for working in technical field environments