job description
Are you a hands-on Field Service Engineer looking to join a dynamic technical team in the heart of Bali? Poweredge Solutions Phils, Inc is seeking a skilled professional to deliver exceptional on-site technical support, troubleshooting, and maintenance services to our valued clients in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you will play a critical part in ensuring the seamless operation of our clientsâ systems, providing rapid response to technical issues, and maintaining strong customer relationships. This is a fantastic opportunity for a detail-oriented engineer who thrives in a fast-paced, field-based environment and is passionate about delivering high-quality service.
As part of our growing team, youâll work with cutting-edge technologies, collaborate with cross-functional teams, and contribute to the success of projects across Baliâs most vibrant business hubs. If youâre a problem-solver with a knack for technical excellence, weâd love to hear from you!
Responsibility
- Perform on-site installation, configuration, and maintenance of hardware, software, and networking systems for clients in Bali.
- Diagnose and resolve technical issues efficiently, minimizing downtime and ensuring optimal system performance.
- Conduct regular preventive maintenance checks and system upgrades to enhance reliability and longevity.
- Provide clear and professional technical support to clients, including troubleshooting guidance and system training.
- Document all service activities, including incident reports, maintenance logs, and client feedback, in a timely manner.
- Collaborate with internal teams to escalate complex issues and ensure swift resolution.
- Stay updated with the latest industry trends, technologies, and best practices in field service engineering.
- Maintain a high level of customer satisfaction through proactive communication and service excellence.
Qualifications
- Bachelorâs degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or a related technical field.
- Minimum of 2-3 years of experience in field service, technical support, or a similar role.
- Strong knowledge of hardware troubleshooting, networking, and system diagnostics.
- Proficiency in using diagnostic tools, multimeters, oscilloscopes, and other field service equipment.
- Excellent problem-solving skills with the ability to work independently and under pressure.
- Strong communication and interpersonal skills to interact effectively with clients and team members.
- Willingness to travel frequently within Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) and occasionally to other regions if required.
- Valid driverâs license and ability to operate a company vehicle (if applicable).